The protocol now for NSNF is as follows:
You are to call your scheduler ASAP at the nearest phone.
Report the not seen not found to scheduler or coordinator (depending on the time of evening), not to there voice mail-must be a live call.
The scheduler will then attempt to contact client and if the client answers the phone and is available for the visit then you continue to the visit.
If the scheduler is unable to contact the client the scheduler will then contact CHS Supervisor to which they will follow their protocol in the NSNF policy.
The scheduler or service coordinator will attempt to reschedule you (the worker) with another client that day not the next day or the following week. If this is not possible for scheduling to do then Red Cross must pay you for the time of the booked NSNF in that same two-week pay period.
Now this is not the case. Some workers have already been having trouble with this newly revamped policy. Which there should be a letter of understanding in the new collective agreement….I don’t think anyone has really seen it due to, each branch has their own ideas and understanding to the revamped policy. (Remember the membership has not received a copy of the new collective agreement with any letters of understanding).
In short, SEIU wants it the way it’s worded above but R/C understands it, that, as long as they rebook NSNF’s with-in the same pay period everything is hunky-dory. So, do our stewards now put in grievances? Because if there are any discrepancies between SEIU and R/C it warrants the grievance procedure…. which leaves us to say who’s right and who has it wrong? When we are selves don’t have it in official print/documentation.
You are to call your scheduler ASAP at the nearest phone.
Report the not seen not found to scheduler or coordinator (depending on the time of evening), not to there voice mail-must be a live call.
The scheduler will then attempt to contact client and if the client answers the phone and is available for the visit then you continue to the visit.
If the scheduler is unable to contact the client the scheduler will then contact CHS Supervisor to which they will follow their protocol in the NSNF policy.
The scheduler or service coordinator will attempt to reschedule you (the worker) with another client that day not the next day or the following week. If this is not possible for scheduling to do then Red Cross must pay you for the time of the booked NSNF in that same two-week pay period.
Now this is not the case. Some workers have already been having trouble with this newly revamped policy. Which there should be a letter of understanding in the new collective agreement….I don’t think anyone has really seen it due to, each branch has their own ideas and understanding to the revamped policy. (Remember the membership has not received a copy of the new collective agreement with any letters of understanding).
In short, SEIU wants it the way it’s worded above but R/C understands it, that, as long as they rebook NSNF’s with-in the same pay period everything is hunky-dory. So, do our stewards now put in grievances? Because if there are any discrepancies between SEIU and R/C it warrants the grievance procedure…. which leaves us to say who’s right and who has it wrong? When we are selves don’t have it in official print/documentation.
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