There are NO more call ahead.....No you don't need to call your favorite client. Red Cross had acknowledged that they are responsible to call the client. In fact it is now a disciplinary action if you call the clients. If you are disciplined 3 time you will be terminated and under our new collective agreement this can be done. Clients phone numbers will no longer be issued out to CSW just location and address when a new client or fill in is required/scheduled....
NSNF-Not Seen Not Found - don't worry....all you need to do is once you have determined that the client is not home for the scheduled visit. Call into scheduling report the NSNF. R/C must then either rebook for the hour or pay you for the hour up to a max of three (3) hours for that visit for the same day. Not the following week...!
If you are STILL unsure what to do call your Stewards
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